Digital transformation in the public industry

With the rapid development of information and communication technologies, the needs of societies are changing, and countries that are a part of this change and evaluate their investments in these areas both increase the welfare of their societies and achieve economic success. In this context, in our country, efforts are being made to meet these needs with the digital transformation experienced in public institutions and organizations in the last 10 years. Information and Communication Technologies investments in public institutions have increased rapidly since 2010, especially in the field of education, and reached 4.4 Billion TL in 2017.

Within the scope of digital transformation in the public sector, Industry 4.0, Cyber ​​Security, Public Cloud and Data Center solutions and Smart city concepts constitute the prominent technology agendas.

In order to adapt to the digital transformation process that started with Industry 4.0 and to create a road map for the public sector, Turkey "Digital Transformation Platform in Industry" was created under the chairmanship of the Ministry of Science, Industry and Technology. For the digital transformation of the industry under the umbrella of the platform; Working groups have been formed on infrastructure, open innovation, digital technologies in industry, advanced production techniques, standards, legislation, patents and education.

The majority of technological transformation projects of public institutions overlap with the projects and business processes of other public institutions. Due to the increasing importance of common use and sharing of data, ensuring the security of network infrastructures is of great importance. In this context, security tests against cyber threats have been made mandatory in the systems of public institutions.

National Public Integrated Data Center is a scalable, sustainable and manageable ecosystem where 24/7 service will be provided, created to keep public information processing resources under control and manage them in an environment, to store, operate and present data from a single point. With the National Public Integrated Data Center, it is aimed to prevent separate expenditures by institutions that have established or will establish their own data centers, and to ensure efficiency in investments and operations.

With the implementation and spread of smart cities, it is expected that the lives of citizens will become easier and the industrial sector will develop in the relevant regions. In this context, efforts are being made to transition cities towards the smart cities concept, especially with smart parks, smart transportation tracking, smart lighting and call center applications projects carried out under the leadership of municipalities.

With all these digital transformation efforts carried out in public institutions and organizations, the relevant institutions are improving speed, flexibility and sustainability, and many services are being put into operation to facilitate the daily lives of citizens.

We observe that the usage rates of digital transformation projects carried out in the public sector by citizens are much higher than the projects carried out in the private sector. For example, through the e-government portal, a wide range of services are offered by more than 250 institutions, such as accessing information about your health and managing your appointment transactions, genealogy inquiry, criminal record inquiry, tax debt inquiry, etc.

We will continue to increasingly observe the reflections of all developments in digital technologies in the public sector in the future, as we do today.