KoçSistem | Our Customer Suggestion and Complaint Management Approach

KoçSistem Integrated Management System Policy

As KoçSistem Management Team, our relevant parties; To create the extraordinary, innovative, rationalist structure necessary to keep the satisfaction of our shareholders, employees, customers and business partners at the highest levels, to provide a product and service that exceeds the targeted internal and external customer expectations in order to provide a permanent competitive advantage, and to protect our employees from occupational diseases and possible injuries. We strive to be an exemplary organization that makes a difference in the information technologies and services sector, with the participation of all our employees, by committing to provide all kinds of resources to minimize the damage we cause to our environment.

Creating sustainable collaborations that create mutual value and providing service to our customers with a win-win philosophy
Going beyond customer expectations with innovative services and creating continuity in customer relations by keeping customer satisfaction at the highest level.
Evaluating complaints fairly, impartially and equally, without expecting any response
To see our customers' demands, expectations and complaints as an opportunity for improvement and to handle the demands, expectations and complaints in the best way by strictly complying with legal obligations.
To provide effective, consistent, realistic, systematic and applicable solutions by keeping our customers' personal information confidential and providing clear, understandable and accurate information.
To keep our customers' needs and expectations at the highest level, to provide satisfactory solution capabilities, and to continuously improve our approach by paying attention to our personnel training if necessary.
Ensuring the accessibility of all our access channels to our customers and the public

KoçSistem Quality Management System Scope and Context

Creating sustainable collaborations that create mutual value and providing service to our customers with a win-win philosophy
Going beyond customer expectations with innovative services and creating continuity in customer relations by keeping customer satisfaction at the highest level.
Evaluating complaints fairly, impartially and equally, without expecting any response
To see our customers' demands, expectations and complaints as an opportunity for improvement and to handle the demands, expectations and complaints in the best way by strictly complying with legal obligations.
To provide effective, consistent, realistic, systematic and applicable solutions by keeping our customers' personal information confidential and providing clear, understandable and accurate information.
To keep our customers' needs and expectations at the highest level, to provide satisfactory solution capabilities, and to continuously improve our approach by paying attention to our personnel training if necessary.
Ensuring the accessibility of all our access channels to our customers and the public

Our Customer Suggestion and Complaint Management Approach

Creating sustainable collaborations that create mutual value and providing service to our customers with a win-win philosophy
Going beyond customer expectations with innovative services and creating continuity in customer relations by keeping customer satisfaction at the highest level.
Evaluating complaints fairly, impartially and equally, without expecting any response
To see our customers' demands, expectations and complaints as an opportunity for improvement and to handle the demands, expectations and complaints in the best way by strictly complying with legal obligations.
To provide effective, consistent, realistic, systematic and applicable solutions by keeping our customers' personal information confidential and providing clear, understandable and accurate information.
To keep our customers' needs and expectations at the highest level, to provide satisfactory solution capabilities, and to continuously improve our approach by paying attention to our personnel training if necessary.
Ensuring the accessibility of all our access channels to our customers and the public

Customer Suggestions and Complaints Workflow

Creating sustainable collaborations that create mutual value and providing service to our customers with a win-win philosophy
Going beyond customer expectations with innovative services and creating continuity in customer relations by keeping customer satisfaction at the highest level.
Evaluating complaints fairly, impartially and equally, without expecting any response
To see our customers' demands, expectations and complaints as an opportunity for improvement and to handle the demands, expectations and complaints in the best way by strictly complying with legal obligations.
To provide effective, consistent, realistic, systematic and applicable solutions by keeping our customers' personal information confidential and providing clear, understandable and accurate information.
To keep our customers' needs and expectations at the highest level, to provide satisfactory solution capabilities, and to continuously improve our approach by paying attention to our personnel training if necessary.
Ensuring the accessibility of all our access channels to our customers and the public

Quality Certificates

Creating sustainable collaborations that create mutual value and providing service to our customers with a win-win philosophy
Going beyond customer expectations with innovative services and creating continuity in customer relations by keeping customer satisfaction at the highest level.
Evaluating complaints fairly, impartially and equally, without expecting any response
To see our customers' demands, expectations and complaints as an opportunity for improvement and to handle the demands, expectations and complaints in the best way by strictly complying with legal obligations.
To provide effective, consistent, realistic, systematic and applicable solutions by keeping our customers' personal information confidential and providing clear, understandable and accurate information.
To keep our customers' needs and expectations at the highest level, to provide satisfactory solution capabilities, and to continuously improve our approach by paying attention to our personnel training if necessary.
Ensuring the accessibility of all our access channels to our customers and the public