KoçSistem Integrated Management System Policy
KoçSistem Quality Management System Scope and Context
Our Customer Suggestion and Complaint Management Approach
Customer Suggestions and Complaints Workflow
Quality Certificates
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KoçSistem Integrated Management System Policy
Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.
By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.
Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.
Click for Customer Satisfaction and Complaint Workflow.
KoçSistem Quality Management System Scope and Context
Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.
By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.
Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.
Click for Customer Satisfaction and Complaint Workflow.
Our Customer Suggestion and Complaint Management Approach
Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.
By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.
Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.
Click for Customer Satisfaction and Complaint Workflow.
Customer Suggestions and Complaints Workflow
Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.
By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.
Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.
Click for Customer Satisfaction and Complaint Workflow.
Quality Certificates
Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.
By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.
Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.
Click for Customer Satisfaction and Complaint Workflow.