KoçSistem Integrated Management System Policy
KoçSistem Quality Management System Scope and Context
Our Customer Suggestion and Complaint Management Approach
Customer Suggestions and Complaints Workflow
Quality Certificates
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KoçSistem Integrated Management System Policy
KoçSistem Integrated Management System Policy
Ensuring that KoçSistem's mission and vision are known to all our employees, relevant parties and business partners and advancing common goals together,
Determining the needs, expectations and compliance obligations of all our employees, relevant parties and business partners that bind our company within the scope of KoçSistem,
Carrying out our work in accordance with primary and secondary legislation, laws, regulations, national and international standards and the Global Compact,
Maintaining the awareness of our employees and all relevant parties about the compliance and requirements of our Integrated Management System and ensuring their participation in the development and improvement of the system,
Defining KoçSistem processes in accordance with nationally and internationally valid standards focused on customers' demands and needs; Providing service using technologies that will maximize customer efficiency and demonstrating a strategic management approach that keeps satisfaction above expectations,
Encouraging our employees to support business processes with new ideas and designing and developing creative and innovative products and services,
KoçSistem process performance measurement; Monitoring, measuring, analyzing and providing input for continuous improvements with healthy data, correct methods and systems,
Establishing beneficial relationships and continuing to grow with KoçSistem, its employees, suppliers and the organizations it works with in its ecosystem by ensuring internal and external communication,
Within the scope of business continuity, ensuring that our organization is prepared for events that will affect critical functions and processes, and that in the event of a possible service interruption, it can respond as planned and tested in advance,
Periodically evaluating risks and opportunities in quality management, information security, occupational health, occupational safety, environmental management and business continuity in order to ensure stability in service continuity and providing input to customer service management,
All our physical and virtual information assets; confidentiality, integrity, availability and protection; to meet the requirements of our relevant parties, customers, business partners and suppliers, to take the necessary measures to minimize the number of information security violation incidents, to keep the awareness of our relevant parties, employees and business partners at the highest level,
In order to ensure the occupational health and safety of our employees and all elements in the ecosystem, to eliminate hazards and reduce risks, to fulfill the legal requirements and all other conditions regarding occupational health and safety, to continuously improve the occupational health and safety system, to consult and participate in the activities carried out and to obtain the opinions of employees. Encouraging employees to report incidents, dangers, risks and opportunities, and protecting employees against retaliation such as threats of dismissal or disciplinary action when they do so,
Continuously increasing and developing the level of knowledge and protective culture in order to create environmental awareness among employees and improving our environmental performance targets,
Preventing social, psychological and physical elements from affecting the quality of KoçSistem products and services due to their deterioration in the health of our employees,
Providing information and necessary resources for the establishment, realization and review of Energy Management System targets, contributing to the continuous improvement of energy performance and EnMS,
Supporting design activities to improve energy performance and supporting the supply of energy-efficient products and services that affect energy performance,
In addition to activities aimed at increasing environmental awareness, preventing environmental pollution and increasing the knowledge level of all relevant parties, employees and society in order to protect the environment, using and ensuring the use of practices that do not threaten the environment, human health and safety,
In the management of customer satisfaction and complaints; Working to provide effective, realistic and applicable solutions, protecting the rights of our customers, ensuring that all complaints are recorded, sharing the findings and solutions obtained after the work on complaint resolution with our customers and receiving our customers' feedback, we carry out all our activities in line with the Integrated Quality Management System. We carry out the approach.
As KoçSistem Management Team, we do our best to keep the satisfaction of our relevant parties, shareholders, employees, customers and business partners at the highest levels, to protect our employees from occupational diseases and possible injuries, to minimize the damage we cause to our environment, to ensure the protection of the environment and to continuously improve all Quality Management System performances. By committing to providing resources, we work to be an exemplary organization that makes a difference in the information technologies and services sector with the participation of all our employees.
KoçSistem Quality Management System Scope and Context
Ensuring that KoçSistem's mission and vision are known to all our employees, relevant parties and business partners and advancing common goals together,
Determining the needs, expectations and compliance obligations of all our employees, relevant parties and business partners that bind our company within the scope of KoçSistem,
Carrying out our work in accordance with primary and secondary legislation, laws, regulations, national and international standards and the Global Compact,
Maintaining the awareness of our employees and all relevant parties about the compliance and requirements of our Integrated Management System and ensuring their participation in the development and improvement of the system,
Defining KoçSistem processes in accordance with nationally and internationally valid standards focused on customers' demands and needs; Providing service using technologies that will maximize customer efficiency and demonstrating a strategic management approach that keeps satisfaction above expectations,
Encouraging our employees to support business processes with new ideas and designing and developing creative and innovative products and services,
KoçSistem process performance measurement; Monitoring, measuring, analyzing and providing input for continuous improvements with healthy data, correct methods and systems,
Establishing beneficial relationships and continuing to grow with KoçSistem, its employees, suppliers and the organizations it works with in its ecosystem by ensuring internal and external communication,
Within the scope of business continuity, ensuring that our organization is prepared for events that will affect critical functions and processes, and that in the event of a possible service interruption, it can respond as planned and tested in advance,
Periodically evaluating risks and opportunities in quality management, information security, occupational health, occupational safety, environmental management and business continuity in order to ensure stability in service continuity and providing input to customer service management,
All our physical and virtual information assets; confidentiality, integrity, availability and protection; to meet the requirements of our relevant parties, customers, business partners and suppliers, to take the necessary measures to minimize the number of information security violation incidents, to keep the awareness of our relevant parties, employees and business partners at the highest level,
In order to ensure the occupational health and safety of our employees and all elements in the ecosystem, to eliminate hazards and reduce risks, to fulfill the legal requirements and all other conditions regarding occupational health and safety, to continuously improve the occupational health and safety system, to consult and participate in the activities carried out and to obtain the opinions of employees. Encouraging employees to report incidents, dangers, risks and opportunities, and protecting employees against retaliation such as threats of dismissal or disciplinary action when they do so,
Continuously increasing and developing the level of knowledge and protective culture in order to create environmental awareness among employees and improving our environmental performance targets,
Preventing social, psychological and physical elements from affecting the quality of KoçSistem products and services due to their deterioration in the health of our employees,
Providing information and necessary resources for the establishment, realization and review of Energy Management System targets, contributing to the continuous improvement of energy performance and EnMS,
Supporting design activities to improve energy performance and supporting the supply of energy-efficient products and services that affect energy performance,
In addition to activities aimed at increasing environmental awareness, preventing environmental pollution and increasing the knowledge level of all relevant parties, employees and society in order to protect the environment, using and ensuring the use of practices that do not threaten the environment, human health and safety,
In the management of customer satisfaction and complaints; Working to provide effective, realistic and applicable solutions, protecting the rights of our customers, ensuring that all complaints are recorded, sharing the findings and solutions obtained after the work on complaint resolution with our customers and receiving our customers' feedback, we carry out all our activities in line with the Integrated Quality Management System. We carry out the approach.
As KoçSistem Management Team, we do our best to keep the satisfaction of our relevant parties, shareholders, employees, customers and business partners at the highest levels, to protect our employees from occupational diseases and possible injuries, to minimize the damage we cause to our environment, to ensure the protection of the environment and to continuously improve all Quality Management System performances. By committing to providing resources, we work to be an exemplary organization that makes a difference in the information technologies and services sector with the participation of all our employees.
Our Customer Suggestion and Complaint Management Approach
Ensuring that KoçSistem's mission and vision are known to all our employees, relevant parties and business partners and advancing common goals together,
Determining the needs, expectations and compliance obligations of all our employees, relevant parties and business partners that bind our company within the scope of KoçSistem,
Carrying out our work in accordance with primary and secondary legislation, laws, regulations, national and international standards and the Global Compact,
Maintaining the awareness of our employees and all relevant parties about the compliance and requirements of our Integrated Management System and ensuring their participation in the development and improvement of the system,
Defining KoçSistem processes in accordance with nationally and internationally valid standards focused on customers' demands and needs; Providing service using technologies that will maximize customer efficiency and demonstrating a strategic management approach that keeps satisfaction above expectations,
Encouraging our employees to support business processes with new ideas and designing and developing creative and innovative products and services,
KoçSistem process performance measurement; Monitoring, measuring, analyzing and providing input for continuous improvements with healthy data, correct methods and systems,
Establishing beneficial relationships and continuing to grow with KoçSistem, its employees, suppliers and the organizations it works with in its ecosystem by ensuring internal and external communication,
Within the scope of business continuity, ensuring that our organization is prepared for events that will affect critical functions and processes, and that in the event of a possible service interruption, it can respond as planned and tested in advance,
Periodically evaluating risks and opportunities in quality management, information security, occupational health, occupational safety, environmental management and business continuity in order to ensure stability in service continuity and providing input to customer service management,
All our physical and virtual information assets; confidentiality, integrity, availability and protection; to meet the requirements of our relevant parties, customers, business partners and suppliers, to take the necessary measures to minimize the number of information security violation incidents, to keep the awareness of our relevant parties, employees and business partners at the highest level,
In order to ensure the occupational health and safety of our employees and all elements in the ecosystem, to eliminate hazards and reduce risks, to fulfill the legal requirements and all other conditions regarding occupational health and safety, to continuously improve the occupational health and safety system, to consult and participate in the activities carried out and to obtain the opinions of employees. Encouraging employees to report incidents, dangers, risks and opportunities, and protecting employees against retaliation such as threats of dismissal or disciplinary action when they do so,
Continuously increasing and developing the level of knowledge and protective culture in order to create environmental awareness among employees and improving our environmental performance targets,
Preventing social, psychological and physical elements from affecting the quality of KoçSistem products and services due to their deterioration in the health of our employees,
Providing information and necessary resources for the establishment, realization and review of Energy Management System targets, contributing to the continuous improvement of energy performance and EnMS,
Supporting design activities to improve energy performance and supporting the supply of energy-efficient products and services that affect energy performance,
In addition to activities aimed at increasing environmental awareness, preventing environmental pollution and increasing the knowledge level of all relevant parties, employees and society in order to protect the environment, using and ensuring the use of practices that do not threaten the environment, human health and safety,
In the management of customer satisfaction and complaints; Working to provide effective, realistic and applicable solutions, protecting the rights of our customers, ensuring that all complaints are recorded, sharing the findings and solutions obtained after the work on complaint resolution with our customers and receiving our customers' feedback, we carry out all our activities in line with the Integrated Quality Management System. We carry out the approach.
As KoçSistem Management Team, we do our best to keep the satisfaction of our relevant parties, shareholders, employees, customers and business partners at the highest levels, to protect our employees from occupational diseases and possible injuries, to minimize the damage we cause to our environment, to ensure the protection of the environment and to continuously improve all Quality Management System performances. By committing to providing resources, we work to be an exemplary organization that makes a difference in the information technologies and services sector with the participation of all our employees.
Customer Suggestions and Complaints Workflow
Ensuring that KoçSistem's mission and vision are known to all our employees, relevant parties and business partners and advancing common goals together,
Determining the needs, expectations and compliance obligations of all our employees, relevant parties and business partners that bind our company within the scope of KoçSistem,
Carrying out our work in accordance with primary and secondary legislation, laws, regulations, national and international standards and the Global Compact,
Maintaining the awareness of our employees and all relevant parties about the compliance and requirements of our Integrated Management System and ensuring their participation in the development and improvement of the system,
Defining KoçSistem processes in accordance with nationally and internationally valid standards focused on customers' demands and needs; Providing service using technologies that will maximize customer efficiency and demonstrating a strategic management approach that keeps satisfaction above expectations,
Encouraging our employees to support business processes with new ideas and designing and developing creative and innovative products and services,
KoçSistem process performance measurement; Monitoring, measuring, analyzing and providing input for continuous improvements with healthy data, correct methods and systems,
Establishing beneficial relationships and continuing to grow with KoçSistem, its employees, suppliers and the organizations it works with in its ecosystem by ensuring internal and external communication,
Within the scope of business continuity, ensuring that our organization is prepared for events that will affect critical functions and processes, and that in the event of a possible service interruption, it can respond as planned and tested in advance,
Periodically evaluating risks and opportunities in quality management, information security, occupational health, occupational safety, environmental management and business continuity in order to ensure stability in service continuity and providing input to customer service management,
All our physical and virtual information assets; confidentiality, integrity, availability and protection; to meet the requirements of our relevant parties, customers, business partners and suppliers, to take the necessary measures to minimize the number of information security violation incidents, to keep the awareness of our relevant parties, employees and business partners at the highest level,
In order to ensure the occupational health and safety of our employees and all elements in the ecosystem, to eliminate hazards and reduce risks, to fulfill the legal requirements and all other conditions regarding occupational health and safety, to continuously improve the occupational health and safety system, to consult and participate in the activities carried out and to obtain the opinions of employees. Encouraging employees to report incidents, dangers, risks and opportunities, and protecting employees against retaliation such as threats of dismissal or disciplinary action when they do so,
Continuously increasing and developing the level of knowledge and protective culture in order to create environmental awareness among employees and improving our environmental performance targets,
Preventing social, psychological and physical elements from affecting the quality of KoçSistem products and services due to their deterioration in the health of our employees,
Providing information and necessary resources for the establishment, realization and review of Energy Management System targets, contributing to the continuous improvement of energy performance and EnMS,
Supporting design activities to improve energy performance and supporting the supply of energy-efficient products and services that affect energy performance,
In addition to activities aimed at increasing environmental awareness, preventing environmental pollution and increasing the knowledge level of all relevant parties, employees and society in order to protect the environment, using and ensuring the use of practices that do not threaten the environment, human health and safety,
In the management of customer satisfaction and complaints; Working to provide effective, realistic and applicable solutions, protecting the rights of our customers, ensuring that all complaints are recorded, sharing the findings and solutions obtained after the work on complaint resolution with our customers and receiving our customers' feedback, we carry out all our activities in line with the Integrated Quality Management System. We carry out the approach.
As KoçSistem Management Team, we do our best to keep the satisfaction of our relevant parties, shareholders, employees, customers and business partners at the highest levels, to protect our employees from occupational diseases and possible injuries, to minimize the damage we cause to our environment, to ensure the protection of the environment and to continuously improve all Quality Management System performances. By committing to providing resources, we work to be an exemplary organization that makes a difference in the information technologies and services sector with the participation of all our employees.
Quality Certificates
Ensuring that KoçSistem's mission and vision are known to all our employees, relevant parties and business partners and advancing common goals together,
Determining the needs, expectations and compliance obligations of all our employees, relevant parties and business partners that bind our company within the scope of KoçSistem,
Carrying out our work in accordance with primary and secondary legislation, laws, regulations, national and international standards and the Global Compact,
Maintaining the awareness of our employees and all relevant parties about the compliance and requirements of our Integrated Management System and ensuring their participation in the development and improvement of the system,
Defining KoçSistem processes in accordance with nationally and internationally valid standards focused on customers' demands and needs; Providing service using technologies that will maximize customer efficiency and demonstrating a strategic management approach that keeps satisfaction above expectations,
Encouraging our employees to support business processes with new ideas and designing and developing creative and innovative products and services,
KoçSistem process performance measurement; Monitoring, measuring, analyzing and providing input for continuous improvements with healthy data, correct methods and systems,
Establishing beneficial relationships and continuing to grow with KoçSistem, its employees, suppliers and the organizations it works with in its ecosystem by ensuring internal and external communication,
Within the scope of business continuity, ensuring that our organization is prepared for events that will affect critical functions and processes, and that in the event of a possible service interruption, it can respond as planned and tested in advance,
Periodically evaluating risks and opportunities in quality management, information security, occupational health, occupational safety, environmental management and business continuity in order to ensure stability in service continuity and providing input to customer service management,
All our physical and virtual information assets; confidentiality, integrity, availability and protection; to meet the requirements of our relevant parties, customers, business partners and suppliers, to take the necessary measures to minimize the number of information security violation incidents, to keep the awareness of our relevant parties, employees and business partners at the highest level,
In order to ensure the occupational health and safety of our employees and all elements in the ecosystem, to eliminate hazards and reduce risks, to fulfill the legal requirements and all other conditions regarding occupational health and safety, to continuously improve the occupational health and safety system, to consult and participate in the activities carried out and to obtain the opinions of employees. Encouraging employees to report incidents, dangers, risks and opportunities, and protecting employees against retaliation such as threats of dismissal or disciplinary action when they do so,
Continuously increasing and developing the level of knowledge and protective culture in order to create environmental awareness among employees and improving our environmental performance targets,
Preventing social, psychological and physical elements from affecting the quality of KoçSistem products and services due to their deterioration in the health of our employees,
Providing information and necessary resources for the establishment, realization and review of Energy Management System targets, contributing to the continuous improvement of energy performance and EnMS,
Supporting design activities to improve energy performance and supporting the supply of energy-efficient products and services that affect energy performance,
In addition to activities aimed at increasing environmental awareness, preventing environmental pollution and increasing the knowledge level of all relevant parties, employees and society in order to protect the environment, using and ensuring the use of practices that do not threaten the environment, human health and safety,
In the management of customer satisfaction and complaints; Working to provide effective, realistic and applicable solutions, protecting the rights of our customers, ensuring that all complaints are recorded, sharing the findings and solutions obtained after the work on complaint resolution with our customers and receiving our customers' feedback, we carry out all our activities in line with the Integrated Quality Management System. We carry out the approach.
As KoçSistem Management Team, we do our best to keep the satisfaction of our relevant parties, shareholders, employees, customers and business partners at the highest levels, to protect our employees from occupational diseases and possible injuries, to minimize the damage we cause to our environment, to ensure the protection of the environment and to continuously improve all Quality Management System performances. By committing to providing resources, we work to be an exemplary organization that makes a difference in the information technologies and services sector with the participation of all our employees.