Our Milestones

Our Milestones We constantly optimize and improve our service processes in line with our customers' expectations and to increase our internal efficiency.

KoçSistem became the first Koç Group service organization with ISO 9000 certification, with the ISO 9002 certificate received within the scope of Field Services in 1997. In the same year, the software processes ISO/IEC 15504 SPICE (Software Process Improvement Capability Determination) model was adopted and improvement efforts were carried out.

In 2000 , ISO 9001:2000 Quality Management System certificate was obtained within the scope of all services of KoçSistem. In the same year, Field Service Centers received the TSE Service Certificate.

In 2002 , efforts to improve software processes were continued in accordance with the CMMI (Capability Maturity Model Integration) model.

In 2003 , the process infrastructure was improved to meet CMMI requirements.

In 2006 , the Appraisal C, Appraisal B, Appraisal A Readiness and Appraisal A evaluation stages were successfully completed and KoçSistem was certified as CMMI Maturity Level 3.

In 2006 , KoçSistem Data Center Services was designed based on ITIL (Information Technology Infrastructure Library) and was certified with the service management standard ISO 20000-1:2005.

In 2008 , TÜBİSAD's bt_POTA Platinum certificates were received within the scope of Outsourcing Operation, Disaster Management, Desktop Management and Application Support services. In the same year, the Location Provider Activity certificate was obtained.

In 2009 , KoçSistem Data Center Services, as a result of intense and meticulous work, successfully completed the audits carried out by the BSI Inspection and Certification Authority and was entitled to receive the "ISO 27001 - Information Security Management System" certificate within the scope of Data Center Services. In the same year, the Quality Management System certificate was upgraded to ISO 9001:2008.

In 2010 , ISO 14001 Environmental Management, OHSAS 18001 Occupational Health and Safety, ISO 10002 Customer Complaints Management certificates were obtained. In addition, the scope of ISO 20000-1:2005 certification has been expanded by adding Communication Network and Call Center Solutions and Services.

In 2010 , TC. By complying with the principles of the Ministry of National Defense Nato Security Instruction, KoçSistem Ankara location has been entitled to receive the Facility Security Certificate.

In 2011 , the scope of ISO 20000-1:2005 certification was expanded with Application Management and Support services.

In 2012 , the scope of ISO 20000-1:2005 certification was expanded with Field Services.

In 2013 , ISO 22301:2012 certificate was obtained within the scope of e-Invoice Private Integrator Service. At the same time, ISAE 3402 (Assurance Reports on Controls at a Service Organization) Audit Opinion Report was received within the scope of support services provided to banks. In the same year, the Location Provider Activity certificate was renewed.

In 2014 , KoçSistem won the TİDE Internal Audit Awareness Award.

In 2015 , ISO 9001:2008 Quality Management System, ISO 14001:2004 Environmental Management, OHSAS 18001:2007 Occupational Health and Safety, ISO 10002:2014 Customer Complaints Management, ISO 27001:2013 Information Security Management, ISO 20000-1:2011 Service The scope of management documents has been expanded with IstanbulOne Data Center. In the same year, CMMI Dev. The characteristic level of the Integrated Capability and Maturity Model has been increased to 3 (Defined level).

In 2016 , ISAE 3402 PwC Audit Assurance Report was received within the scope of support services provided to financial institutions. Printing Center and Order Management and Logistics have been expanded by adding them to the scope of ISO 27001:2013.

In 2018 , the Quality Management System was upgraded to ISO 9001:2015 and the Environmental Management System to ISO 14001:2015. All Integrated Management Systems documents have been renewed.

Our Milestones We constantly optimize and improve our service processes in line with our customers' expectations and to increase our internal efficiency.

KoçSistem became the first Koç Group service organization with ISO 9000 certification, with the ISO 9002 certificate received within the scope of Field Services in 1997. In the same year, the software processes ISO/IEC 15504 SPICE (Software Process Improvement Capability Determination) model was adopted and improvement efforts were carried out.

In 2000 , ISO 9001:2000 Quality Management System certificate was obtained within the scope of all services of KoçSistem. In the same year, Field Service Centers received the TSE Service Certificate.

In 2002 , efforts to improve software processes were continued in accordance with the CMMI (Capability Maturity Model Integration) model.

In 2003 , the process infrastructure was improved to meet CMMI requirements.

In 2006 , the Appraisal C, Appraisal B, Appraisal A Readiness and Appraisal A evaluation stages were successfully completed and KoçSistem was certified as CMMI Maturity Level 3.

In 2006 , KoçSistem Data Center Services was designed based on ITIL (Information Technology Infrastructure Library) and was certified with the service management standard ISO 20000-1:2005.

In 2008 , TÜBİSAD's bt_POTA Platinum certificates were received within the scope of Outsourcing Operation, Disaster Management, Desktop Management and Application Support services. In the same year, the Location Provider Activity certificate was obtained.

In 2009 , KoçSistem Data Center Services, as a result of intense and meticulous work, successfully completed the audits carried out by the BSI Inspection and Certification Authority and was entitled to receive the "ISO 27001 - Information Security Management System" certificate within the scope of Data Center Services. In the same year, the Quality Management System certificate was upgraded to ISO 9001:2008.

In 2010 , ISO 14001 Environmental Management, OHSAS 18001 Occupational Health and Safety, ISO 10002 Customer Complaints Management certificates were obtained. In addition, the scope of ISO 20000-1:2005 certification has been expanded by adding Communication Network and Call Center Solutions and Services.

In 2010 , TC. By complying with the principles of the Ministry of National Defense Nato Security Instruction, KoçSistem Ankara location has been entitled to receive the Facility Security Certificate.

In 2011 , the scope of ISO 20000-1:2005 certification was expanded with Application Management and Support services.

In 2012 , the scope of ISO 20000-1:2005 certification was expanded with Field Services.

In 2013 , ISO 22301:2012 certificate was obtained within the scope of e-Invoice Private Integrator Service. At the same time, ISAE 3402 (Assurance Reports on Controls at a Service Organization) Audit Opinion Report was received within the scope of support services provided to banks. In the same year, the Location Provider Activity certificate was renewed.

In 2014 , KoçSistem won the TİDE Internal Audit Awareness Award.

In 2015 , ISO 9001:2008 Quality Management System, ISO 14001:2004 Environmental Management, OHSAS 18001:2007 Occupational Health and Safety, ISO 10002:2014 Customer Complaints Management, ISO 27001:2013 Information Security Management, ISO 20000-1:2011 Service The scope of management documents has been expanded with IstanbulOne Data Center. In the same year, CMMI Dev. The characteristic level of the Integrated Capability and Maturity Model has been increased to 3 (Defined level).

In 2016 , ISAE 3402 PwC Audit Assurance Report was received within the scope of support services provided to financial institutions. Printing Center and Order Management and Logistics have been expanded by adding them to the scope of ISO 27001:2013.

In 2018 , the Quality Management System was upgraded to ISO 9001:2015 and the Environmental Management System to ISO 14001:2015. All Integrated Management Systems documents have been renewed.

Our Milestones We constantly optimize and improve our service processes in line with our customers' expectations and to increase our internal efficiency.

KoçSistem became the first Koç Group service organization with ISO 9000 certification, with the ISO 9002 certificate received within the scope of Field Services in 1997. In the same year, the software processes ISO/IEC 15504 SPICE (Software Process Improvement Capability Determination) model was adopted and improvement efforts were carried out.

In 2000 , ISO 9001:2000 Quality Management System certificate was obtained within the scope of all services of KoçSistem. In the same year, Field Service Centers received the TSE Service Certificate.

In 2002 , efforts to improve software processes were continued in accordance with the CMMI (Capability Maturity Model Integration) model.

In 2003 , the process infrastructure was improved to meet CMMI requirements.

In 2006 , the Appraisal C, Appraisal B, Appraisal A Readiness and Appraisal A evaluation stages were successfully completed and KoçSistem was certified as CMMI Maturity Level 3.

In 2006 , KoçSistem Data Center Services was designed based on ITIL (Information Technology Infrastructure Library) and was certified with the service management standard ISO 20000-1:2005.

In 2008 , TÜBİSAD's bt_POTA Platinum certificates were received within the scope of Outsourcing Operation, Disaster Management, Desktop Management and Application Support services. In the same year, the Location Provider Activity certificate was obtained.

In 2009 , KoçSistem Data Center Services, as a result of intense and meticulous work, successfully completed the audits carried out by the BSI Inspection and Certification Authority and was entitled to receive the "ISO 27001 - Information Security Management System" certificate within the scope of Data Center Services. In the same year, the Quality Management System certificate was upgraded to ISO 9001:2008.

In 2010 , ISO 14001 Environmental Management, OHSAS 18001 Occupational Health and Safety, ISO 10002 Customer Complaints Management certificates were obtained. In addition, the scope of ISO 20000-1:2005 certification has been expanded by adding Communication Network and Call Center Solutions and Services.

In 2010 , TC. By complying with the principles of the Ministry of National Defense Nato Security Instruction, KoçSistem Ankara location has been entitled to receive the Facility Security Certificate.

In 2011 , the scope of ISO 20000-1:2005 certification was expanded with Application Management and Support services.

In 2012 , the scope of ISO 20000-1:2005 certification was expanded with Field Services.

In 2013 , ISO 22301:2012 certificate was obtained within the scope of e-Invoice Private Integrator Service. At the same time, ISAE 3402 (Assurance Reports on Controls at a Service Organization) Audit Opinion Report was received within the scope of support services provided to banks. In the same year, the Location Provider Activity certificate was renewed.

In 2014 , KoçSistem won the TİDE Internal Audit Awareness Award.

In 2015 , ISO 9001:2008 Quality Management System, ISO 14001:2004 Environmental Management, OHSAS 18001:2007 Occupational Health and Safety, ISO 10002:2014 Customer Complaints Management, ISO 27001:2013 Information Security Management, ISO 20000-1:2011 Service The scope of management documents has been expanded with IstanbulOne Data Center. In the same year, CMMI Dev. The characteristic level of the Integrated Capability and Maturity Model has been increased to 3 (Defined level).

In 2016 , ISAE 3402 PwC Audit Assurance Report was received within the scope of support services provided to financial institutions. Printing Center and Order Management and Logistics have been expanded by adding them to the scope of ISO 27001:2013.

In 2018 , the Quality Management System was upgraded to ISO 9001:2015 and the Environmental Management System to ISO 14001:2015. All Integrated Management Systems documents have been renewed.

Our Milestones We constantly optimize and improve our service processes in line with our customers' expectations and to increase our internal efficiency.

KoçSistem became the first Koç Group service organization with ISO 9000 certification, with the ISO 9002 certificate received within the scope of Field Services in 1997. In the same year, the software processes ISO/IEC 15504 SPICE (Software Process Improvement Capability Determination) model was adopted and improvement efforts were carried out.

In 2000 , ISO 9001:2000 Quality Management System certificate was obtained within the scope of all services of KoçSistem. In the same year, Field Service Centers received the TSE Service Certificate.

In 2002 , efforts to improve software processes were continued in accordance with the CMMI (Capability Maturity Model Integration) model.

In 2003 , the process infrastructure was improved to meet CMMI requirements.

In 2006 , the Appraisal C, Appraisal B, Appraisal A Readiness and Appraisal A evaluation stages were successfully completed and KoçSistem was certified as CMMI Maturity Level 3.

In 2006 , KoçSistem Data Center Services was designed based on ITIL (Information Technology Infrastructure Library) and was certified with the service management standard ISO 20000-1:2005.

In 2008 , TÜBİSAD's bt_POTA Platinum certificates were received within the scope of Outsourcing Operation, Disaster Management, Desktop Management and Application Support services. In the same year, the Location Provider Activity certificate was obtained.

In 2009 , KoçSistem Data Center Services, as a result of intense and meticulous work, successfully completed the audits carried out by the BSI Inspection and Certification Authority and was entitled to receive the "ISO 27001 - Information Security Management System" certificate within the scope of Data Center Services. In the same year, the Quality Management System certificate was upgraded to ISO 9001:2008.

In 2010 , ISO 14001 Environmental Management, OHSAS 18001 Occupational Health and Safety, ISO 10002 Customer Complaints Management certificates were obtained. In addition, the scope of ISO 20000-1:2005 certification has been expanded by adding Communication Network and Call Center Solutions and Services.

In 2010 , TC. By complying with the principles of the Ministry of National Defense Nato Security Instruction, KoçSistem Ankara location has been entitled to receive the Facility Security Certificate.

In 2011 , the scope of ISO 20000-1:2005 certification was expanded with Application Management and Support services.

In 2012 , the scope of ISO 20000-1:2005 certification was expanded with Field Services.

In 2013 , ISO 22301:2012 certificate was obtained within the scope of e-Invoice Private Integrator Service. At the same time, ISAE 3402 (Assurance Reports on Controls at a Service Organization) Audit Opinion Report was received within the scope of support services provided to banks. In the same year, the Location Provider Activity certificate was renewed.

In 2014 , KoçSistem won the TİDE Internal Audit Awareness Award.

In 2015 , ISO 9001:2008 Quality Management System, ISO 14001:2004 Environmental Management, OHSAS 18001:2007 Occupational Health and Safety, ISO 10002:2014 Customer Complaints Management, ISO 27001:2013 Information Security Management, ISO 20000-1:2011 Service The scope of management documents has been expanded with IstanbulOne Data Center. In the same year, CMMI Dev. The characteristic level of the Integrated Capability and Maturity Model has been increased to 3 (Defined level).

In 2016 , ISAE 3402 PwC Audit Assurance Report was received within the scope of support services provided to financial institutions. Printing Center and Order Management and Logistics have been expanded by adding them to the scope of ISO 27001:2013.

In 2018 , the Quality Management System was upgraded to ISO 9001:2015 and the Environmental Management System to ISO 14001:2015. All Integrated Management Systems documents have been renewed.

Our Milestones We constantly optimize and improve our service processes in line with our customers' expectations and to increase our internal efficiency.

KoçSistem became the first Koç Group service organization with ISO 9000 certification, with the ISO 9002 certificate received within the scope of Field Services in 1997. In the same year, the software processes ISO/IEC 15504 SPICE (Software Process Improvement Capability Determination) model was adopted and improvement efforts were carried out.

In 2000 , ISO 9001:2000 Quality Management System certificate was obtained within the scope of all services of KoçSistem. In the same year, Field Service Centers received the TSE Service Certificate.

In 2002 , efforts to improve software processes were continued in accordance with the CMMI (Capability Maturity Model Integration) model.

In 2003 , the process infrastructure was improved to meet CMMI requirements.

In 2006 , the Appraisal C, Appraisal B, Appraisal A Readiness and Appraisal A evaluation stages were successfully completed and KoçSistem was certified as CMMI Maturity Level 3.

In 2006 , KoçSistem Data Center Services was designed based on ITIL (Information Technology Infrastructure Library) and was certified with the service management standard ISO 20000-1:2005.

In 2008 , TÜBİSAD's bt_POTA Platinum certificates were received within the scope of Outsourcing Operation, Disaster Management, Desktop Management and Application Support services. In the same year, the Location Provider Activity certificate was obtained.

In 2009 , KoçSistem Data Center Services, as a result of intense and meticulous work, successfully completed the audits carried out by the BSI Inspection and Certification Authority and was entitled to receive the "ISO 27001 - Information Security Management System" certificate within the scope of Data Center Services. In the same year, the Quality Management System certificate was upgraded to ISO 9001:2008.

In 2010 , ISO 14001 Environmental Management, OHSAS 18001 Occupational Health and Safety, ISO 10002 Customer Complaints Management certificates were obtained. In addition, the scope of ISO 20000-1:2005 certification has been expanded by adding Communication Network and Call Center Solutions and Services.

In 2010 , TC. By complying with the principles of the Ministry of National Defense Nato Security Instruction, KoçSistem Ankara location has been entitled to receive the Facility Security Certificate.

In 2011 , the scope of ISO 20000-1:2005 certification was expanded with Application Management and Support services.

In 2012 , the scope of ISO 20000-1:2005 certification was expanded with Field Services.

In 2013 , ISO 22301:2012 certificate was obtained within the scope of e-Invoice Private Integrator Service. At the same time, ISAE 3402 (Assurance Reports on Controls at a Service Organization) Audit Opinion Report was received within the scope of support services provided to banks. In the same year, the Location Provider Activity certificate was renewed.

In 2014 , KoçSistem won the TİDE Internal Audit Awareness Award.

In 2015 , ISO 9001:2008 Quality Management System, ISO 14001:2004 Environmental Management, OHSAS 18001:2007 Occupational Health and Safety, ISO 10002:2014 Customer Complaints Management, ISO 27001:2013 Information Security Management, ISO 20000-1:2011 Service The scope of management documents has been expanded with IstanbulOne Data Center. In the same year, CMMI Dev. The characteristic level of the Integrated Capability and Maturity Model has been increased to 3 (Defined level).

In 2016 , ISAE 3402 PwC Audit Assurance Report was received within the scope of support services provided to financial institutions. Printing Center and Order Management and Logistics have been expanded by adding them to the scope of ISO 27001:2013.

In 2018 , the Quality Management System was upgraded to ISO 9001:2015 and the Environmental Management System to ISO 14001:2015. All Integrated Management Systems documents have been renewed.

Our Milestones We constantly optimize and improve our service processes in line with our customers' expectations and to increase our internal efficiency.

KoçSistem became the first Koç Group service organization with ISO 9000 certification, with the ISO 9002 certificate received within the scope of Field Services in 1997. In the same year, the software processes ISO/IEC 15504 SPICE (Software Process Improvement Capability Determination) model was adopted and improvement efforts were carried out.

In 2000 , ISO 9001:2000 Quality Management System certificate was obtained within the scope of all services of KoçSistem. In the same year, Field Service Centers received the TSE Service Certificate.

In 2002 , efforts to improve software processes were continued in accordance with the CMMI (Capability Maturity Model Integration) model.

In 2003 , the process infrastructure was improved to meet CMMI requirements.

In 2006 , the Appraisal C, Appraisal B, Appraisal A Readiness and Appraisal A evaluation stages were successfully completed and KoçSistem was certified as CMMI Maturity Level 3.

In 2006 , KoçSistem Data Center Services was designed based on ITIL (Information Technology Infrastructure Library) and was certified with the service management standard ISO 20000-1:2005.

In 2008 , TÜBİSAD's bt_POTA Platinum certificates were received within the scope of Outsourcing Operation, Disaster Management, Desktop Management and Application Support services. In the same year, the Location Provider Activity certificate was obtained.

In 2009 , KoçSistem Data Center Services, as a result of intense and meticulous work, successfully completed the audits carried out by the BSI Inspection and Certification Authority and was entitled to receive the "ISO 27001 - Information Security Management System" certificate within the scope of Data Center Services. In the same year, the Quality Management System certificate was upgraded to ISO 9001:2008.

In 2010 , ISO 14001 Environmental Management, OHSAS 18001 Occupational Health and Safety, ISO 10002 Customer Complaints Management certificates were obtained. In addition, the scope of ISO 20000-1:2005 certification has been expanded by adding Communication Network and Call Center Solutions and Services.

In 2010 , TC. By complying with the principles of the Ministry of National Defense Nato Security Instruction, KoçSistem Ankara location has been entitled to receive the Facility Security Certificate.

In 2011 , the scope of ISO 20000-1:2005 certification was expanded with Application Management and Support services.

In 2012 , the scope of ISO 20000-1:2005 certification was expanded with Field Services.

In 2013 , ISO 22301:2012 certificate was obtained within the scope of e-Invoice Private Integrator Service. At the same time, ISAE 3402 (Assurance Reports on Controls at a Service Organization) Audit Opinion Report was received within the scope of support services provided to banks. In the same year, the Location Provider Activity certificate was renewed.

In 2014 , KoçSistem won the TİDE Internal Audit Awareness Award.

In 2015 , ISO 9001:2008 Quality Management System, ISO 14001:2004 Environmental Management, OHSAS 18001:2007 Occupational Health and Safety, ISO 10002:2014 Customer Complaints Management, ISO 27001:2013 Information Security Management, ISO 20000-1:2011 Service The scope of management documents has been expanded with IstanbulOne Data Center. In the same year, CMMI Dev. The characteristic level of the Integrated Capability and Maturity Model has been increased to 3 (Defined level).

In 2016 , ISAE 3402 PwC Audit Assurance Report was received within the scope of support services provided to financial institutions. Printing Center and Order Management and Logistics have been expanded by adding them to the scope of ISO 27001:2013.

In 2018 , the Quality Management System was upgraded to ISO 9001:2015 and the Environmental Management System to ISO 14001:2015. All Integrated Management Systems documents have been renewed.