For more detailed information about our Pixage services, you can visit our Pixage page!
The success of companies in the sectors they compete in is largely limited to the experience they provide to their customers. Today, customers; They do detailed research before purchasing, and can complete the product reviews they start in online channels in physical stores. In addition, they want to have the same experience as a result of contact made by the companies they are consumers of, whenever and wherever they want.
With C/4HANA, organizations can manage their processes holistically by integrating all communication points with their customers and offer a truly Omnichannel experience. SAP C/4HANA solution family; It offers a holistic infrastructure designed in detail for marketing, sales and service processes and includes SAP Hybris, an e-commerce solution.
With SAP Marketing Cloud in C/4HANA, companies; By clearly defining the target audience and communicating with the right person at the right time, personalized marketing can direct its strategies through real-time real data with a 360-degree view of the customer.
360 Degree Data Analysis
With C4, all data obtained from various contact points of customers is collected from a holistic perspective.
Personalized Digital Campaigns
Instant changes can be made with personalized campaigns and instant special campaigns for dynamically determined customer profiles.
Mobile Interface
Field and sales teams can communicate with customers in the right way at the right time.
Omnichannel Customer Experience
While customers have a consistent experience across all channels, companies can manage all their channels from a single platform.
Key Challenge Points in CX Projects
- E-commerce dynamics and competition
- The importance of logistics
- Sectoral application diversity
- Information technology architecture complexity
- Project team and competence
- Partner competence
- Restructuring
- Planning investments and goals
SAP C/4HANA Solution, Main Advantages and Features
- By integrating the sales process end-to-end with SAP Sales CLoud, you can optimize performance management, create campaigns, and offer discounts and offers according to sales channels.
- It can provide a single order management by connecting physical and online stores with SAP Commerce Cloud. Current offers are created according to customer segments and loyalty is increased, and you can also provide reliable data by consolidating the product variety.
- Enable service teams to resolve customer demands in the fastest and most effective way with SAP Service Cloud. You can increase customer satisfaction by enabling field teams to access critical data mobile.
With C/4Hana, you can accelerate your transformation to become a customer-focused company by providing Omnichannel and personalized customer experience.
If you want us to contact you for detailed information, you can fill out the form below.